FAQ
WHERE ARE YOUR PRODUCTS MADE?
All of our products are made in sunny tropical Queensland so you can be assured they’re held to Australian standards to ensure quality.
WHAT’S THE DIFFERENCE BETWEEN THE PLATINUM PROTEIN AND THE VEGAN PROTEIN?
Our Platinum Protein is designed to be the best protein on the market for delivering a big satiating dose of protein with clean ingredients and no lactose; it is based on whey protein though so it’s not ideal for our vegan friends. Our Vegan Protein on the other hand is packed with protein and made from completely vegan ingredients whilst still being smooth and creamy.
WHEN SHOULD I TAKE PRE-WORKOUT?
Our potent Pre-Workout gives you everything you need to get the most out of every exercise; whether it’s your Pilates class, the gym, running, the pool, whatever that looks like for you our Pre-Workout will keep you motivated and moving! Our potent formula delivers 71 serves per tub, the servings are small but mighty, we mean it when we say a little will get you a long way.
WHAT’S THE DIFFERENCE BETWEEN RECOVERY BLEND AND BCAA’S?
Our Recovery Blend is fortified with additional ingredients inclusive of BCAA’s to help with hydration and aid in better recovery. It can be taken during your workout to help fight against muscle breakdown (very important for females) and post workout or even on rest days to help aid in recovery.
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Not yet - though stay tuned.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
You will receive a link with your tracking once your order has been processed.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days post the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at support@leofit.com.au